Question 1

What types of animals do you care for?

Accepted Answer

We care for dogs, cats, small mammals, reptiles, seniors, special needs, cows, horses, goats, sheep, chickens, ducks, pigs, birds, fish, pretty much any animal you may have!

Question 2

Are you bonded and insured?

Accepted Answer

Yes, we are completely covered. All of our sitters are required to submit for a national, criminal background check before working with clients.

Question 3

What kind of experience and/or training do your sitters have?

Accepted Answer

Each sitter who works for us is required to have experience working with animals. All of our sitters have experience working with dogs, cats, small mammals and reptiles and some have experience working with farm animals. All of our sitters have experience working with senior and special needs animals.

Question 4

Can you administer medications, insulin, or fluids?

Accepted Answer

Yes, we are all trained to administer any type of medications; topicals, oral and injectable.

Question 5

Can you provide references?

Accepted Answer

Yes, all sitters will provide references prior to working for you.

Question 6

How many visits per day do you provide?

Accepted Answer

We can do any number of drop-in visits as you and your pet need.

Question 7

How long is each visit?

Accepted Answer

We stay a minimum of at least an hour, most times longer. We provide comfort to your pet, go outside to play, give treats and just be present for them. These long visits allow us to notice if your pet is not feeling well or has maybe injured themselves somehow. We bring in your mail and/or packages and water plants if necessary also. We check your house to make sure everything is safe and secure and will alternate lighting in your house to make it seem like someone is home.

Question 8

Do you offer overnight stays?

Accepted Answer

Yes, we specialize in “in-your-home” pet sitting. Pets do so much better when they can remain in their own home while you are gone. Familiar sights, smells, sounds and routines remain the same.

Question 9

Can you accommodate last-minute bookings?

Accepted Answer

Of course, it is much preferred that we have advance notice but if something urgent comes up for you, we do our very best to accommodate your needs.

Question 10

How far in advance should I book?

Accepted Answer

The farther out you can book, the better for us.

Question 11

Will you follow my pet's routine?

Accepted Answer

Absolutely! It is very important to keep your pet on the same routine.

Question 12

Can you walk my dog?

Accepted Answer

Yes! Our charges to walk dogs are as follows:

15 minute walk $20
30 minutes walk $35
60 minute walk $40

Question 13

Can you care for multiple pets?

Accepted Answer

Yes we can!

Question 14

Can you handle pets with anxiety or behavioral issues?

Accepted Answer

Yes, we are trained to handle a wide variety of behavioral issues. We will follow what works best for you and your pet to maintain consistency.

Question 15

Will I receive updates while I'm away?

Accepted Answer

Absolutely! We will ask you how often you want updates. We will also send you photos and videos as often as you like.

Question 16

What happens if I can't be reached?

Accepted Answer

At our initial meet and greet, we will obtain local emergency contacts if we cannot reach you.

Question 17

What happens if my pet becomes sick or injured?

Accepted Answer

During our initial meeting we will ask who your veterinarian is and make sure a card is on file at their office. We will contact you in the event your pet gets injured or becomes sick unless it is an emergency, then we will immediately take your pet to your chosen Vet and contact you on the way.

Question 18

Do you have a backup sitter if you become ill?

Accepted Answer

Yes, we have a total of 7 sitters on staff and we would be able to find a back up if needed.

Question 19

How do you handle house keys and alarm codes?

Accepted Answer

We get house keys/door codes at the initial meeting unless you choose to leave the key in a secure place outside. If you have an alarm system, we get your instructions on how to arm and disarm the system. We never share your private information with anyone.

Question 20

Will anyone else enter my home?

Accepted Answer

No, we have a strict policy of no personal visitors, children or pets in your home while we are working.

Question 21

Do you require a deposit?

Accepted Answer

Yes, we require half the total cost of the job at our initial meeting and the remainder the day you return.

Question 22

What is your cancellation policy?

Accepted Answer

A: We understand that plans can change. To ensure fairness to both our clients and pet sitters, the following cancellation policy applies to all pet sitting and farm sitting reservations.

Regular Pet Sitting Services
Cancellations made 7 or more days before the scheduled start date will receive a full refund of any payments made.
Cancellations made 3–6 days before the scheduled start date will be charged 50% of the total reservation fee.
Cancellations made less than 72 hours before the scheduled start date will be charged 100% of the total reservation fee.

Holiday Reservations
The following holidays require special scheduling and often prevent us from accepting other bookings:
New Year's Eve & New Year's Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Eve & Christmas Day
For holiday reservations:
Cancellations made 14 or more days before the start date will receive a full refund.
Cancellations made less than 14 days before the start date will be charged 100% of the reservation fee.

Early Returns
If a client returns home earlier than scheduled, the original reservation fee remains due in full. Reserved dates and times are held exclusively for your pets and cannot typically be rebooked on short notice.

Emergency Exceptions
We understand emergencies happen. In cases involving:
Serious illness or hospitalization
Death in the family
Natural disasters
Other unforeseen emergencies
Management may waive cancellation fees at its discretion.

Question 23

How do I make payments?

Accepted Answer

Payments will go directly to the sitter. We all have either CashApp or Venmo and also accept cash and in state checks. No out of state checks please. 50% deposit for the job is required at our initial meeting

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